Shipping policy

Thank you for visiting and shopping at Casual Elegance Home Fragrance Co!

 

Delivery Times

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive email notification with your tracking number when your order has shipped. 

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

 

Domestic Shipments

Shipment method	Estimated delivery time
First Class Package*	2-5 business days
Priority Mail*	1-3+ business days
Priority Mail Express	1-2 days guaranteed
Ground	1-5 business days
3 Day Select	3 business days
2nd Day Air	2 business days
Next Day Air	1 business day

Shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

*Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

 

Tracking Your Order

Once your order has shipped, you will receive an email notification which will include a tracking number you can use to track the status of your order. Please allow 48 hours for the tacking information to become available.

 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at casualelegancehomefragrance@gmail.com with your name and order number, and we will look into it for you.

Customs, Duties, and Import Taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.

 

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 2 days of delivery.